The Abandoned Cart Benchmarks Report: 2024 Data to Inform Your Strategy

Malik Iddrisu

Web design

7

7

min read

Nov 18, 2024

Nov 18, 2024

Abandoned cart email flows are the most profitable automated marketing sequences, according to Klaviyo's analysis of over 143K flows in 2023. Here are the key findings and strategies:

Performance Metrics

  • Average Revenue Per Recipient (RPR): $3.65 (37.74% higher than welcome flows)

  • Top 10% Performers RPR: $28.89

  • Average Conversion Rate: 3.33%

Industry-Specific Performance

  • Food & Beverage: Highest open rate (52.16%), click rate (6.63%), conversion rate (3.66%)

  • Sporting Goods: Strong performance with 51.69% open rate, 6.95% click rate, 3.50% conversion rate

  • Apparel & Accessories: Above-average performance with 51.43% open rate, 6.25% click rate, 3.42% conversion rate

  • Office Supplies and Specialty: Lower engagement but above-average conversion rates (3.45% and 3.36%)

Optimization Strategies

  1. Flow Structure

    • Recommended: 3-email sequence

    • First reminder: 2-4 hours

    • Second email (with discount): 24 hours

    • Final message: 48 hours

  2. Best Practices

    • Personalize subject lines with customer name and cart items

    • Consider selective discounting for high-value carts

    • Implement A/B testing for:

      • Message frequency

      • Send times

      • Delays between messages

      • Subject lines

      • Copy and images

The key to success is continuous testing and optimization based on your specific industry and customer base.

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Get in touch to find out more about digital experiences to effectively reach and engage customers and target audiences.

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